We continually strive to improve our service by using quality assurance tools and reporting. This suite of reports and surveys are designed to provide tangible and accountable statistics to assist in driving increased productivity and improved customer service.

Satisfaction Survey
We are the only healthcare answering service that provides a Customer Satisfaction Survey. This is provided annually to ensure client satisfaction at every level of operations. This survey is based on responses from our customers on services rendered including calls answered in a timely manner, courtesy behaviors, and accuracy.

Systems Performance Study
The Systems Performance Study monitors service level expectation and allows the physician's office to schedule personnel accordingly. The data it provides includes the number of calls, daily needs based on call statistics, weekly averages, and average answer time.

Position Performance Report
The Position Performance Reports is our internal report card that ensures continued improvement and quality of our customer service representatives and systems. This report measures job performance, overall time statistics, and extensive customer service issues.